Refund Policy

10-day money-back guarantee and refund eligibility rules.

Eligible purchases from WebDev Heroes may be covered by our 10-day no-questions-asked refund policy for qualifying module licenses. If you are not satisfied, you may request a refund within the guarantee period. Approved refunds are typically processed within 48 hours.

10 Days Money Back Guarantee

If within 10 days of your initial purchase you are unsatisfied with an eligible WebDev Heroes module license (for example WHMCS add-ons, payment gateways, or report modules), you may request a full refund of the license/component amount as described below. The 10-day period starts from the initial purchase date and is not extended by later component or license purchases. The guarantee applies to new customers and license/component cost only.

To Whom We Cannot Refund

You are not eligible for a refund if one or more of the following apply:

  • More than 10 days have passed since the date of purchase.
  • The request relates to renewals (renewals are non-refundable).
  • You are an existing customer seeking a refund outside the new-purchase guarantee terms.
  • The refund amount would improperly exclude applicable fees; refunds equal the membership/license fee minus any discount where applicable under our process.
  • The purchase is a bulk order of multiple products bought on discount (non-refundable).
  • There is abuse, including abnormally high numbers of downloads within the 10-day period.
  • The purchase is for custom development, WHMCS/module installation, migration, or upgrades (non-refundable).
  • The purchase is for support and maintenance services (no 10-day money-back on these services).
  • Themes, templates, order forms, or similar design products where a demo was available before purchase (non-refundable).
  • Open-source code versions or third-party API usage fees billed through us (non-refundable where applicable).

Payment Methods

Refunds are processed back to the original payment method where possible. Eligibility and processing may depend on the payment channel used at checkout. Contact support if you need help with a refund request.

How to Request a Refund

Email support@webdevheroes.com or open a support ticket with your order details, purchase date, and product name. We aim to review eligible requests promptly and process approved refunds within 48 hours.

Custom Development & Services

Custom development, installation, migration, upgrades, and ongoing support/maintenance are non-refundable. Deposits for work already completed under a project agreement are generally non-refundable as defined in your contract.

Contact

For refund questions, contact support@webdevheroes.com or open a ticket at our billing portal. Please include your invoice or order reference.

Questions about this policy? Contact us or open a support ticket.